Refund Policy

Last updated: 14 September 2026

Eligibility for returns

If an item arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery via WhatsApp on 0111 222 062 with your order details and a photo of the item.

Changed your mind? You can exchange an unworn item for a different item within 14 days of delivery — change-of-mind returns are exchange only and aren't eligible for a cash refund.

Condition of returned items

Items must be unworn, in their original packaging, and with tags attached where applicable, unless the return is due to a fault or a mistake on our part.

How refunds work

If your return is due to a damaged, faulty, or wrongly-sent item, once it's approved and received back in the condition described above, we'll issue a refund to your original payment method — usually within 2-3 business days.

No refund for change of mind — they can exchange for another item instead.

Non-returnable items

We don't have any non-returnable items — anything can be returned, as long as it's unworn and meets the condition requirements above.

Who pays for return delivery

We cover return delivery costs if the item is faulty, damaged, or wrongly sent. If you're returning an item for a change of mind, return delivery is at your own cost.